Last Updated: 24 September 2026

At LIXZER, we want you to receive your order in proper condition and exactly as ordered. If you receive a damaged, defective or incorrect product, or if an item/accessory is missing from your order, you may request a return in accordance with this policy.

1. Return Window

You can request a return within 7 days from the date of delivery.

Return requests received after 7 days from delivery may not be accepted.

To initiate a return, please contact us at:

Email: contact@lixzer.com
Phone: 9911070011

Please provide your order number and details of the issue. We may also ask you to provide photographs or videos of the product and packaging to help us verify the issue.

2. Eligible Reasons for Return

A return may be accepted in the following situations:

A. Damaged Product

If your product arrives damaged, you may request a return within 7 days of delivery.

Please provide clear photographs or videos showing the damage, including the product packaging where possible.

B. Wrong Product Received

If you receive a product different from the one ordered, you may request a return within 7 days of delivery.

C. Defective Product

If the product has a manufacturing defect or does not function as intended, you may request a return within 7 days of delivery.

D. Missing Item or Accessory

If an item, component or accessory that should have been included with your order is missing, please contact us within 7 days of delivery.

Depending on the circumstances, LIXZER may arrange for the missing item/accessory to be sent or may provide another appropriate resolution.

3. Return Conditions

For a return to be eligible, the product must generally be:

• Unused
• Unwashed
• Unopened, where applicable
• In its original packaging
• In the same condition in which it was received
• Accompanied by original tags, accessories and other included items
• Accompanied by the invoice/order details where applicable

Products that have been used, washed, altered, damaged after delivery or returned without the required accessories or packaging may not be eligible for return.

4. Hygiene-Sensitive Products

Certain hygiene-sensitive products may not be eligible for return once they have been opened or used.

This may include certain baby, personal-care, feeding, bedding or other products where accepting a used/opened product may create hygiene or safety concerns.

Where a product is specifically marked as non-returnable or subject to special return conditions on its product page, those conditions will apply.

However, a hygiene-sensitive product that is received damaged, defective or incorrect may still be reviewed by LIXZER on a case-by-case basis.

5. Return Shipping Charges

For Eligible Product Issues

If the return is due to:

• Damaged product
• Wrong product
• Defective product
• Missing item/accessory

and the issue is verified by LIXZER, LIXZER will bear the applicable return shipping cost.

We may provide return instructions or arrange the return shipment through our logistics partner.

Change of Mind

LIXZER currently does not accept returns simply because a customer has changed their mind, does not like the product, ordered the wrong product by mistake, or no longer wants the product, unless specifically stated otherwise on the relevant product page.

6. How to Request a Return

To request a return:

Step 1: Contact us within 7 days of delivery.

Step 2: Provide:

• Order number
• Customer name
• Contact number
• Reason for return
• Photos/videos of the product, packaging and issue, where applicable

Step 3: Our team will review the request.

Step 4: If the return is approved, we will provide instructions for returning the product.

Step 5: Once the returned product is received and inspected, we will process the applicable replacement or refund.

7. Return Inspection

All returned products may be inspected after they are received by LIXZER.

If the returned product does not meet the applicable return conditions, or if the reported issue cannot be verified, the return may be rejected.

If a return is rejected, we may contact you regarding the next steps.

8. Refunds

Once an eligible return has been received and approved, the applicable refund will be processed.

Prepaid Orders

For orders paid online, the refund will generally be issued to the same payment method used for the original transaction.

Payments processed through third-party payment providers may also be subject to their processing timelines.

Cash on Delivery Orders

For COD orders, refunds will generally be processed to the customer’s bank account or UPI account.

We may request the necessary bank or UPI details from the customer to process the refund.

9. Refund Processing Time

After the returned product has been received and the return has been approved, LIXZER will initiate the applicable refund.

The time taken for the amount to appear in your bank account, card, UPI account or other payment method may vary depending on the payment provider, bank or financial institution.

Once an approved return is received and inspected, or a prepaid order is cancelled before shipment, we initiate the refund within 2 business days. Refunds to the original payment method are usually credited within 5–7 business days. COD refunds are sent to your bank or UPI account within 5–7 business days of receiving your details.

10. Replacements

Where appropriate and subject to product availability, LIXZER may offer a replacement instead of a refund for:

• Damaged products
• Wrong products
• Defective products
• Missing items/accessories

If the required replacement product is unavailable, LIXZER may provide an applicable refund or another suitable resolution.

11. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to the applicable return policy.

To request cancellation, contact us as soon as possible at:

Email: contact@lixzer.com
Phone: 9911070011

Cancellation requests cannot be guaranteed once order processing or shipping has started.

12. Sale and Discounted Products

Sale, promotional and discounted products are subject to the same return policy as regular products, unless a specific product page or promotional offer states otherwise.

Eligible returns will still need to satisfy the applicable conditions described in this policy.

13. Products Received With Missing or Damaged Packaging

If the outer package appears significantly damaged at the time of delivery, we recommend that you:

1. Take photographs/videos of the package before opening it.
2. Record the condition of the packaging while opening the package, where possible.
3. Contact LIXZER as soon as possible if the product inside is damaged or an item is missing.

This information may help us investigate the issue with our logistics partner.

14. Non-Returnable Situations

A return may not be accepted where:

• The return request is made after the 7-day return period.
• The product has been used or washed.
• The product has been damaged after delivery due to misuse, accident or improper handling.
• The product has been altered or modified.
• Required accessories, tags or packaging are missing.
• The product is opened/used and falls within a hygiene-sensitive category.
• The issue does not fall within the eligible return reasons described in this policy.
• The customer simply changes their mind or no longer wants the product.

This does not affect any rights or remedies that may be available to customers under applicable law.

15. Contact Us

For returns, refunds, cancellations or other order-related concerns, please contact us:

LIXZER
Business Type: Sole Proprietorship
Website: https://lixzer.com/
Email: contact@lixzer.com
Phone: 9911070011
Business Address: Gajraj Colony, CRPF Camp Kadarpur, Gurgaon – 122101, India

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