Last Updated: 24 September 2026

Welcome to LIXZER.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the LIXZER website, https://lixzer.com/ (the “Website”), and your purchase of products from us.

By accessing our Website, creating an account, placing an order or purchasing a product from LIXZER, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About LIXZER

LIXZER is a sole proprietorship business operating an online retail/e-commerce store through:

Website: https://lixzer.com/
Email: contact@lixzer.com
Phone: 9911070011
Business Address: Gajraj Colony, CRPF Camp Kadarpur, Gurgaon – 122101, India

LIXZER sells consumer products through its Website and related online channels.

2. Eligibility to Use the Website

By using this Website, you confirm that:

  • You are legally capable of entering into a binding transaction under applicable law.
  • The information you provide to LIXZER is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not use the Website for fraudulent, abusive or unauthorised activities.

If you are purchasing products on behalf of another person, you confirm that you have the necessary authority to provide their information and place the order.

3. Website Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorised access to the Website or its systems.
  • Interfere with the Website’s operation or security.
  • Introduce viruses, malware or other harmful code.
  • Scrape, copy or reproduce Website content for unauthorised commercial purposes.
  • Create fraudulent accounts or place fraudulent orders.
  • Provide false or misleading information.
  • Abuse promotional offers, discounts or other benefits.
  • Use another person’s account without permission.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect LIXZER, its customers or its systems.

4. Products and Product Information

We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.

Product information may include:

  • Product name
  • Description
  • Images
  • Specifications
  • Dimensions
  • Materials
  • Available colours
  • Product features
  • Price
  • Availability

However, minor differences may occur between product images displayed on a screen and the actual product due to photography, lighting, screen settings, manufacturing variations or other factors.

Where applicable, product-specific instructions, warnings or limitations displayed on the product page will form part of the terms applicable to that purchase.

5. Product Availability

All products are subject to availability.

We may:

  • Limit quantities available for purchase.
  • Temporarily suspend a product.
  • Discontinue a product.
  • Correct inaccurate stock information.
  • Cancel an order where a product is genuinely unavailable.

If we cancel an order because a product is unavailable after payment has been made, the applicable amount paid for that order will be refunded.

6. Prices

Product prices displayed on the Website are shown in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to maintain accurate pricing information. However, errors may occasionally occur.

If an obvious pricing error is identified, we may contact you before fulfilling the order.

Applicable taxes, shipping charges or other mandatory charges, where applicable, will be displayed during the purchasing process or otherwise communicated to you.

7. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, WhatsApp or other available communication channels.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

LIXZER may cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Repeated failed delivery attempts
  • Other legitimate operational or legal reasons

If an order is cancelled after payment has been received, the applicable refund will be processed.

8. Customer Account

Customers may create an account on the LIXZER Website.

You are responsible for:

  • Providing accurate account information.
  • Maintaining the confidentiality of your login credentials.
  • Keeping your account information updated.
  • Informing us if you believe your account has been accessed without authorisation.

You are responsible for activities carried out through your account unless caused by circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive or unauthorised activity.

9. Payment

LIXZER accepts payment through available payment methods displayed during checkout.

Online payments may be processed through Razorpay.

By making a payment, you agree to provide accurate payment and billing information.

We do not intend to store complete debit card, credit card or banking credentials on our own servers.

Payment processing may be subject to the terms and policies of the relevant payment provider, bank or payment network.

10. Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible products, locations and orders.

COD availability may depend on factors such as:

  • Delivery location
  • Product
  • Order value
  • Courier availability
  • Operational restrictions

LIXZER may restrict or disable COD for certain orders or locations where reasonably necessary.

Customers placing COD orders are expected to provide a valid phone number and delivery address and remain available to receive the order.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders.

11. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated during checkout or through order updates.

Delivery times may vary depending on:

  • Delivery location
  • Courier partner
  • Product availability
  • Weather
  • Public holidays
  • Operational delays
  • Other circumstances outside our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

LIXZER is not responsible for delays caused by events or circumstances beyond its reasonable control.

12. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Pincode
  • Other information required for delivery

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or re-delivery costs may apply where permitted.

13. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact:

Email: contact@lixzer.com
Phone: 9911070011

Cancellation requests cannot be guaranteed once order processing or shipment has started.

14. Returns

LIXZER provides a 7-day return window from the date of delivery for eligible product issues.

Returns may be accepted for:

  • Damaged product received
  • Wrong product received
  • Defective product
  • Missing item or accessory

Products must generally be unused, unwashed and unopened where applicable, and returned with original packaging, tags, accessories and relevant order/invoice details.

LIXZER does not currently accept returns simply because a customer has changed their mind or no longer wants the product.

Certain hygiene-sensitive products may not be eligible for return once opened or used.

For complete details, please refer to our Refund & Returns Policy.

15. Refunds

For eligible returns that are approved after inspection:

Prepaid Orders

Refunds will generally be made to the same payment method used for the original transaction.

COD Orders

Refunds will generally be processed to the customer’s bank account or UPI account.

The time taken for a refund to appear in the customer’s account may depend on the relevant bank, payment provider or financial institution.

For complete details, please refer to our Refund & Returns Policy.

16. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to LIXZER.

This includes:

  • LIXZER name and branding
  • Logos
  • Product images created or commissioned by LIXZER
  • Website design
  • Text and descriptions
  • Graphics
  • Videos
  • Layout
  • Other original content

You may not reproduce, copy, modify, distribute, sell or commercially exploit LIXZER’s proprietary content without prior written permission, except where permitted by applicable law.

17. User Reviews and Content

If the Website allows customers to submit reviews, comments, photographs or other content, you agree that:

  • Your content should be genuine and based on your experience.
  • You will not submit misleading or fraudulent reviews.
  • You will not impersonate another person.
  • You will not submit unlawful, abusive, defamatory or offensive content.
  • You will not upload content containing malware or malicious code.
  • You will not violate another person’s intellectual-property or privacy rights.

LIXZER may moderate, remove or refuse content that violates these Terms or applicable law.

18. Promotions and Discounts

LIXZER may occasionally offer:

  • Discount codes
  • Promotional offers
  • Special pricing
  • Bundles
  • Limited-time offers
  • Free-shipping offers

Promotional offers may have additional terms, eligibility requirements, validity periods or product restrictions.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

LIXZER reserves the right to withdraw or modify an offer where reasonably necessary, including in cases of misuse or obvious pricing errors.

19. Third-Party Services

The Website may use third-party services including:

  • Razorpay
  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Meta services
  • WhatsApp
  • Shipping/logistics providers
  • Hosting and technology providers

Your use of third-party services may also be governed by the relevant provider’s own terms and policies.

LIXZER is not responsible for third-party services that it does not control.

20. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

21. Accuracy of Information

We aim to keep Website information accurate and current.

However, information may occasionally contain:

  • Typographical errors
  • Pricing errors
  • Product availability errors
  • Description errors
  • Technical inaccuracies

We reserve the right to correct errors and update Website information when necessary.

22. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting issues
  • Security incidents
  • Software updates
  • Network problems
  • Events beyond our reasonable control

23. Limitation of Liability

To the extent permitted by applicable law, LIXZER will not be responsible for losses arising solely from circumstances beyond our reasonable control, including third-party service failures, courier delays, internet or network failures, or temporary Website interruptions.

Nothing in these Terms is intended to exclude or restrict any consumer right, statutory protection, warranty or remedy that cannot lawfully be excluded or restricted under applicable law.

24. Force Majeure

LIXZER will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics or pandemics
  • Government restrictions
  • War
  • Civil unrest
  • Strikes
  • Transportation disruptions
  • Major technical failures
  • Internet or infrastructure failures
  • Other unforeseen events beyond reasonable control

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

25. Fraudulent or Abusive Activities

LIXZER reserves the right to take appropriate action against fraudulent or abusive activities, including:

  • Fake orders
  • Fraudulent COD orders
  • Repeated intentional refusal of deliveries
  • Payment fraud
  • Abuse of discount codes
  • Multiple accounts created to misuse promotions
  • False return claims
  • Misuse of the Website

Such action may include cancellation of orders, restriction of payment methods, suspension of accounts or other lawful measures.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business
  • Products and services
  • Website functionality
  • Payment methods
  • Shipping processes
  • Applicable laws or regulations

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer-protection laws.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail activities within their scope.

28. Consumer Rights

Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian law.

Where applicable, consumers may have statutory rights and remedies in relation to defective, deficient, incorrectly described or otherwise non-conforming goods.

These Terms should therefore be read together with applicable consumer-protection laws and our Refund & Returns Policy.

29. Contact Us

For questions regarding these Terms, orders, products or Website use, you can contact us:

LIXZER
Business Type: Sole Proprietorship
Website: https://lixzer.com/
Email: contact@lixzer.com
Phone: 9911070011
Business Address: Gajraj Colony, CRPF Camp Kadarpur, Gurgaon – 122101, India

30. Acceptance of These Terms

By accessing the Website, creating an account, placing an order or purchasing a product from LIXZER, you acknowledge that you have read, understood and agreed to these Terms & Conditions.