Last Updated: 24 September 2026

At LIXZER, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed through https://lixzer.com/ are processed, shipped and delivered.

1. Order Processing

Once you place an order successfully, we will begin processing it.

You may receive order-related updates through:

  • Email
  • WhatsApp
  • SMS or other available communication channels, where applicable

Orders are generally processed during our normal business operations.

Order processing may take additional time during:

  • Sales and promotional periods
  • Holidays
  • High-order-volume periods
  • Unforeseen operational circumstances

The estimated dispatch or delivery information shown during checkout or communicated after placing an order should be considered the applicable estimate for your order.

2. Shipping & Delivery

LIXZER delivers orders to serviceable locations within India through third-party courier and logistics partners.

Delivery availability may depend on:

  • Your pincode
  • Courier serviceability
  • Product availability
  • Delivery location
  • Operational restrictions

At checkout, the available shipping options and applicable charges, if any, will be displayed where applicable.

3. Delivery Time

Delivery time may vary depending on your location and courier serviceability.

Estimated delivery timelines may be affected by:

  • Dispatch processing time
  • Destination location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • High order volumes
  • Other circumstances outside LIXZER’s reasonable control

Any delivery timeline displayed on the Website is an estimated timeframe and not a guaranteed delivery date, unless specifically stated otherwise.

Orders are usually dispatched within 1–2 business days. Delivery usually takes 3–7 business days after dispatch, depending on your location. Shipping is currently free on all orders within India.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Product
  • Shipping method
  • Promotional offers

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the Website.

5. Cash on Delivery

LIXZER may offer Cash on Delivery (COD) for eligible orders and serviceable locations.

COD availability may depend on:

  • Pincode
  • Order value
  • Product
  • Courier availability
  • Operational considerations

For COD orders, the customer is expected to provide a valid phone number and complete delivery address.

The customer should be available to receive the order and pay the applicable COD amount to the delivery partner.

6. Order Tracking

Where tracking is available, LIXZER may provide a shipment tracking link or tracking information through email, WhatsApp or other available communication channels.

Once an order has been handed over to the courier partner, shipment movement and delivery updates may be provided through the courier’s tracking system.

If tracking information does not update immediately, please allow reasonable time for the courier system to update.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Mobile number
  • House/building number
  • Street/locality
  • City
  • State
  • Pincode

LIXZER is not responsible for delivery issues caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to us because the address was incorrect or the customer could not be reached, additional shipping or re-delivery charges may apply where applicable.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policies.

A delivery may fail because:

  • The customer is unavailable
  • The address is incorrect or incomplete
  • The customer refuses the delivery
  • The phone number is unreachable
  • The delivery location is inaccessible
  • COD payment is not accepted
  • The courier cannot service the location

If an order is returned to LIXZER after unsuccessful delivery attempts, we may contact the customer regarding the available options.

For repeated or intentional refusal of COD orders, LIXZER may restrict COD availability for future orders.

9. Delayed Deliveries

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays can sometimes occur.

Delays may result from:

  • Severe weather
  • Natural disasters
  • Flooding
  • Transportation disruptions
  • Courier operational issues
  • Public holidays
  • Government restrictions
  • High order volumes
  • Incorrect delivery information
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist in checking the shipment status.

10. Damaged Package or Product

If you receive a package that appears damaged, we recommend taking photographs or videos of the package before opening it, where possible.

If the product inside is damaged, defective or incorrect, please contact LIXZER within 7 days of delivery.

Please provide:

  • Order number
  • Photos/videos of the product
  • Photos of the outer packaging
  • Description of the issue

Eligible cases will be handled according to our Refund & Returns Policy.

For eligible damaged-product returns, LIXZER will bear the applicable return shipping cost.

11. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, LIXZER may arrange:

  • Replacement of the correct product; or
  • An applicable refund

You may be required to return the incorrectly delivered product according to our return instructions.

LIXZER will bear the applicable return shipping cost for verified wrong-product cases.

12. Missing Items or Accessories

If any product, component or accessory that should have been included in your order is missing, please contact us within 7 days of delivery.

We may ask for photographs, videos or other information to verify the issue.

Depending on the circumstances, LIXZER may:

  • Send the missing item/accessory; or
  • Provide another appropriate resolution.

13. International Shipping

LIXZER currently ships within India only.

International shipping is not currently available unless specifically stated otherwise on the Website.

14. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible:

Email: contact@lixzer.com
Phone: 9911070011

For further details, please refer to our Terms & Conditions and Refund & Returns Policy.

15. Returns and Refunds

Shipping-related issues involving damaged, defective, incorrect or incomplete orders are handled according to our Refund & Returns Policy.

LIXZER currently provides a 7-day return window from the date of delivery for eligible issues.

For eligible damaged, defective or wrong-product cases, LIXZER will bear the applicable return shipping cost.

For complete details, please refer to our Refund & Returns Policy.

16. Contact Us

If you have questions about shipping, delivery or your order, please contact us:

LIXZER
Business Type: Sole Proprietorship
Website: https://lixzer.com/
Email: contact@lixzer.com
Phone: 9911070011
Business Address: Gajraj Colony, CRPF Camp Kadarpur, Gurgaon – 122101, India