Last Updated: July 2026

At LIXZER, we are committed to delivering your order safely, securely, and as quickly as possible. Every order is carefully packed to ensure it reaches you in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During new product launches, festive seasons, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines within India are:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Locations: 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, LIXZER may offer free shipping promotions on selected orders or during special campaigns.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing:

Order Number
Tracking Number
Courier Partner Details
Shipment Tracking Link

You can use the tracking information to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make reasonable delivery attempts.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Address Accuracy

Please ensure your shipping information is complete and accurate before placing your order.

LIXZER cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete shipping details provided by the customer.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

Inspect the package before accepting it.
If the damage is significant, you may refuse delivery.
Contact our customer support within 48 hours of the delivery attempt and provide clear photographs of the package.

We will review the issue and provide an appropriate resolution.