Last Updated: July 2026

At LIXZER, we take pride in delivering premium products crafted with attention to detail. If your shopping experience does not meet expectations, we’re here to help through a fair and transparent return and refund process.

Please read this policy carefully before placing an order.

Return Eligibility

You may request a return if:

The product is damaged during delivery.
You receive an incorrect item.
The product has a verified manufacturing defect.
The item is unused, unfilled, and returned in its original condition with all accessories and packaging.

Return requests must be submitted within 7 days of receiving your order.

Non-Returnable Items

Returns will not be accepted for:

Products showing signs of use.
Products damaged due to misuse, accidental damage, or improper handling.
Products without original packaging or accessories.
Personalized or customized products.
Requests made after the return eligibility period.

Return Process

To initiate a return:

Contact our customer support team.
Share your Order Number along with clear photographs or a video of the issue.
Our team will review your request within 2 business days.
If approved, return instructions will be shared with you.

Please do not return any product without prior approval.

Refund Process

Once the returned product has been received and inspected:

Approved refunds will be processed to the original payment method.
Refunds are typically completed within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

Where applicable, LIXZER may offer a replacement instead of a refund for:

Manufacturing defects.
Wrong product delivered.
Products damaged during transit.

Replacement requests are subject to stock availability.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us within 48 hours of delivery.
Include your Order Number.
Provide clear photos or a short video of the product and packaging.

This helps us investigate the issue and provide a faster resolution.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers may follow the return process if the product qualifies under this policy.

Shipping Charges

If the return is approved due to:

Manufacturing defect
Wrong item shipped
Transit damage

LIXZER will bear the return shipping cost.

For any other approved returns, shipping charges may be deducted from the refund amount where applicable.

Quality Inspection

Every returned product undergoes a quality inspection before a refund or replacement is approved.

If the returned product does not meet the eligibility conditions outlined in this policy, the request may be declined and the product may be returned to the customer.